Privacy Policy – Propelus Ltd & Flex4ward
Propelus Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit the Flex4ward website, purchase our products, or interact with us.
By using our website or purchasing Flex4ward products, you agree to the practices described in this policy.
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1. Who We Are
Propelus Ltd
Registered in Scotland
SC841954
Registered address: South Church Clinic, Moray Street, Elgin. IV30 1JH
Email: hello@propelusltd.com
Propelus Ltd is the manufacturer and distributor of the Flex4ward medical device.
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2. Information We Collect
We collect information to process orders, provide customer support, and improve our services. This may include:
2.1 Information You Provide Directly
– Name
– Email address
– Phone number
– Billing and shipping address
– Payment details (processed securely by third‑party providers; we do not store card information)
– Order history
– Sizing information you provide
– Any information submitted via contact forms or email
2.2 Information Collected Automatically
When you visit our website, we may collect:
– IP address
– Browser type and version
– Device information
– Pages visited and time spent on the site
– Cookies and similar tracking technologies (see Section 8)
2.3 Special Category Data
Flex4ward is a Class I medical device. We do not collect or store medical records or clinical data.
If you voluntarily share information about your health or condition (e.g., when asking for sizing guidance), this information is used only to respond to your enquiry and is not stored beyond what is necessary.
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3. How We Use Your Information
We use your information to:
– Process and fulfil orders
– Provide customer service and support
– Manage returns and warranty enquiries
– Improve our website and product offerings
– Send important updates about your order
– Comply with legal and regulatory obligations
– Maintain device safety and traceability requirements under UK medical device regulations
We do not use your data for automated decision-making or profiling.
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4. Legal Basis for Processing
Under UK GDPR, we process your data on the following bases:
Contractual necessity – to process your order and deliver your product
Legitimate interests – to improve our services and ensure product safety
Legal obligation – to meet regulatory and tax requirements
Consent – for optional marketing communications (you may withdraw consent at any time)
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5. Sharing Your Information
We only share your information when necessary and with trusted partners, including:
– Payment processors (e.g., Shopify)
– Delivery and courier services
– Website hosting and analytics providers
– Professional advisers (e.g., accountants, legal advisers)
– Regulatory authorities if required by law
We do not sell or rent your personal data to third parties.
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6. Data Retention
We retain personal data only for as long as necessary:
– Order and transaction records: 6 years (legal requirement)
– Customer service enquiries: typically 12–24 months
– Marketing data: until you withdraw consent
– Device traceability data: retained in line with medical device regulatory requirements
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7. Your Rights
Under UK GDPR, you have the right to:
– Access your personal data
– Correct inaccurate information
– Request deletion of your data (where legally permissible)
– Restrict or object to processing
– Withdraw consent for marketing
– Request data portability
To exercise any of these rights, contact us at:
hello@propelusltd.com
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8. Cookies & Tracking Technologies
Our website uses cookies to:
– Enable essential site functionality
– Improve user experience
– Analyse website performance
– Support secure checkout processes
You can manage or disable cookies through your browser settings. Some features may not function properly without cookies.
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9. Security
We take data protection seriously and use appropriate technical and organisational measures to safeguard your information, including:
– Encrypted website connections (HTTPS)
– Secure payment processing via third‑party providers
– Access controls and data minimisation
– Regular security reviews
No method of transmission is 100% secure, but we work to protect your data to the highest reasonable standard.
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10. Children’s Privacy
Flex4ward is not intended for use by children. We do not knowingly collect personal data from individuals under 16.
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11. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
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12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
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13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Propelus Ltd
Email: hello@propelusltd.com
South Church Clinic, Moray Street, Elgin. IV30 1JH.